Employee Relations Business Partner

Responsibilities

• Assess incoming employee relations concerns, determine the appropriate investigative response, and partner with stakeholders to drive timely and thoughtful resolution.
• Partner with Legal to identify and escalate matters requiring a dedicated Legal team investigation.
• Work with HR Business Partners, managers, and business leaders to resolve employee relations matters fairly, consistently, with risk awareness, and in an operationally practical manner.
• Provide practical HR guidance and recommendations addressing employee concerns while supporting team effectiveness, manager accountability, and business continuity.
• Draft case summaries, findings, recommendations, stakeholder updates, playbooks, templates, and business-facing guidance.
• Track employee relations activity, themes, resolution status, and outcomes in Rippling.
• Identify patterns, root causes, and emerging risks, and recommend process, training, manager coaching, or policy improvements.
• Help develop and maintain employee relations operating practices, including intake criteria, escalation guidelines, documentation standards, investigation protocols, templates, and cadences.
• Leverage data, AI, and automation to improve employee relations processes, scale case handling, and improve employee and manager experiences.
• Maintain discretion, confidentiality, neutrality, and professionalism when handling sensitive employee and workplace matters.

Requirements

• 5+ years of experience in employee relations, HR business partnership, HR compliance, workplace investigations, or a related HR role.
• Strong understanding of employee relations principles, workplace conduct standards, HR compliance considerations, and investigation best practices.
• Experience advising managers and business leaders on sensitive employee matters with sound judgment, discretion, neutrality, and empathy.
• Ability to assess employee relations concerns and determine whether to pursue HR-led resolution, stakeholder partnership, or escalation to Legal, Compliance, Security, or another specialized team.
• Strong written and verbal communication skills, including experience drafting case summaries, findings, recommendations, playbooks, and stakeholder updates.
• Strong interviewing, fact-gathering, documentation, problem-solving, and analytical skills.
• Practical business judgment and strong HR instincts, with the ability to recommend fair, consistent, risk-aware, and operationally realistic solutions.
• Strong project management skills, including managing multiple matters, prioritizing urgent issues, and driving work to timely resolution.
• Experience working cross-functionally with HR Business Partners, Legal, managers, executives, and other internal stakeholders.
• Ability to use data and case trends to identify recurring issues, improve processes, and support employee relations priorities.
• Comfort building structure, improving processes, and operating effectively in a fast-moving, high-growth environment.
• Interest in using AI and automation to scale HR processes and improve employee and manager experiences.

Nice to Have

• Law degree, such as a JD or equivalent.
• Experience with Jira, case-management systems, HRIS tools, or similar tracking platforms.
• Experience supporting a global or multi-state workforce.
• Experience building employee relations programs, operating models, templates, or playbooks in a scaling company.