Payments Performance Strategist, Card Authorization

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings.

Requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Expertise in diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified.
• Deep understanding of how to improve merchant card authorization rates (e.g. ISO message optimization, retry logic, issuer level analysis etc.).
• Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs.
• Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one.

Nice-to-Haves

• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well.
• An understanding of how to reduce merchant level interchange and scheme fees.