Technical Account Manager
Provides strategic technical guidance, enablement, and implementation support to manufacturing customers using Tulip’s no-code platform. The role requires 5–7 years in technical customer-facing work, Tulip delivery experience, and knowledge of integrations, industrial software, and manufacturing operations.
About the job
Responsibilities
Strategic Technical Advisory
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts.
- Provide guidance on Tulip platform architecture, integrations, and advanced use cases.
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders.
- Identify opportunities for deeper platform adoption and technical optimization.
Customer Enablement & Growth
- Conduct technical workshops, training sessions, and platform deep-dives.
- Help customers design scalable solutions using Tulip's no-code platform.
- Guide customers through complex technical implementations and integrations.
- Establish technical best practices and governance with customers.
Cross-Functional Collaboration
- Work with Account Executives and Customer Success Managers to ensure seamless customer experience and account growth.
- Partner with Product and Engineering teams to communicate customer technical requirements.
- Collaborate with Sales Engineering during expansion opportunities.
- Support renewals with technical value demonstrations.
Technical Expertise & Thought Leadership
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies.
- Develop technical content, documentation, and enablement materials.
- Participate in customer advisory boards and technical user groups.
- Represent Tulip at industry events and technical conferences.
Requirements
- 5–7 years of experience in technical customer-facing roles, such as Solutions Engineering or Technical Consulting.
- 3+ years of Tulip delivery experience at the L4 SOLV level.
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software.
- Experience with APIs, system integrations, and database concepts.
- Ability to travel approximately 20%.
- Excellent written and verbal communication skills.
- Ability to translate complex technical concepts for diverse audiences.
- Strong presentation and workshop facilitation skills.
- Collaborative experience working across teams.
- Deep knowledge of digital transformation initiatives in industrial settings.
- Understanding of manufacturing processes and operational challenges.
- Experience with manufacturing execution systems (MES) and similar platforms.
Nice-to-haves
- Familiarity with no-code or low-code platforms.
Benefits
- Visible impact on factory-floor operations, cycle times, scrap rates, and quality data.
- Technical education across pharmaceutical, aerospace, medical-device, and industrial-equipment manufacturing.
- Real ownership through small teams, direct customer relationships, and autonomy.
- A collaborative team of engineers, operators, and customer-facing professionals.
Skills
Tulip, APIs, System Integrations, Databases, No-Code Platforms, Low-Code Platforms, Industry 4.0, Manufacturing Operations, Digital Transformation, Manufacturing Execution Systems, Technical Consulting, Solutions Engineering, Workshop Facilitation, Technical Documentation
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