Insurance Operations Lead
Leads operations by optimizing insurance billing, translating needs into product requirements, driving 0-1 initiatives, and implementing scalable processes with cross-functional teams. Requires 5-7+ years experience in high-growth environments, strategic problem-solving, and execution excellence.
About the job
What you'll do
- Optimize financial outcomes by improving insurance billing for clinics and patients.
- Translate operational needs into product requirements for Engineering and Product teams.
- Drive new initiatives (0-1) by laying the strategic and operational groundwork.
- Develop and implement core scalable processes in partnership with cross-functional teams.
- Analyze operational data to define strategy, accelerate progress, and ensure delivery on OKRs and roadmap goals.
What we're looking for
- 5-7+ years of operational experience, ideally within a high-growth company.
- Strategic Problem Solver: You embrace ambiguity and seek out complex challenges to drive strategy and deliver concrete outcomes.
- Execution Master: You maintain exceptional organizational control over numerous moving pieces without difficulty.
- Accountable Collaborator: You proactively partner across the organization, leading teams to achieve business results.
- Growth Mindset: You are energized by a high-autonomy environment that values open feedback and fosters individual growth.
Perks & Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
- Mental Health Support: Weekly therapy reimbursement up to $100.
- Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents.
- Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
- Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches.
- Fitness Stipend: $100/month.
- Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.
Skills
Insurance Billing, Operational Data Analysis, Process Design, Cross-Functional Collaboration, Okr Management, Product Requirements, Strategic Planning, Financial Optimization, Workflow Automation, Data-Driven Decision Making
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