Enterprise Insurance Operations Lead
Leads enterprise insurance operations for healthcare clients, translating operational needs into product requirements, scalable workflows, and measurable outcomes. The role requires 5–7+ years of operational experience, strong cross-functional execution, and deep revenue cycle management expertise.
About the job
Responsibilities
- Drive measurable outcomes for enterprise clients, such as improving 90-day collections rates.
- Translate operational needs into product requirements for engineering teams.
- Own relationships with external stakeholders, including Directors of RCM.
- Develop and implement scalable processes in partnership with cross-functional teams.
- Develop workflows and escalation pathways for internal billing and operations teams.
- Serve as a trusted technical partner for external client counterparts.
- Define enterprise customer success metrics and own the resulting outcomes.
- Partner with engineering and GTM/account management teams to support enterprise customers.
Requirements
- 5–7+ years of operational experience, ideally within a high-growth company.
- Experience owning cross-functional projects and delivering measurable outcomes.
- Deep subject-matter expertise in revenue cycle management (RCM).
- Strong cross-functional collaboration and stakeholder relationship management skills.
- Ability to translate product and operational requirements for engineering teams.
- Strong strategic problem-solving and execution skills.
- Exceptional organizational control across multiple concurrent initiatives.
- Proactive, accountable collaboration and comfort working in a high-autonomy environment.
Benefits
- Comprehensive medical, dental, and vision coverage with nationwide coverage and 24/7 virtual urgent care.
- Weekly therapy reimbursement of up to $100.
- Up to 12 weeks of fully paid parental leave.
- Traditional and Roth 401(k), HSA, and FSA options.
- Monthly commuter benefits for NYC employees.
- Flexible paid time off.
- $100/month fitness stipend.
- HIPAA security and compliance responsibilities for all employees.
- NYC office attendance 3–5 days per week, with remote-friendly Fridays.
Skills
Revenue Cycle Management, Operations, Product Requirements, Workflow Design, Process Improvement, Cross-Functional Collaboration, Stakeholder Management, Account Management, Engineering Collaboration, Collections, HIPAA, Strategic Problem Solving
Similar jobs
Business Operations jobs
Steno
United States
Leads operational analysis and cross-functional improvement initiatives, combining SQL-driven insights, dashboards, and hands-on execution. Requires at least four years of analytical operations experience and strong project management and stakeholder communication skills.
Shield AI
Seattle, WA
Leads sourcing strategy, supplier selection, negotiations, cost analysis, and performance management for flight-critical aerospace mechanical hardware. Requires a bachelor’s degree, 7+ years of relevant experience, cross-functional manufacturing expertise, and eligibility for a U.S. security clearance.
Axle
Rockville, MD
Manages emergency preparedness, physical security, and continuity planning for NCI facilities, including risk assessments, training, exercises, crisis communications, and emergency management systems. Requires a bachelor's degree and at least eight years of related experience.
Genius AI
New York, NY
Drives strategy and operations for early-stage AI product bets, spanning customer acquisition, experimentation, pricing, roadmap development, partnerships, and cross-functional execution. Requires 2+ years of experience, strong analytical skills, and hands-on experience shipping AI tools.
Talkiatry
New York, NY
Leads high-priority clinical operations programs, improving onboarding, workflows, analytics, automation, and operating models. Requires 4–6+ years in operations, consulting, program management, or implementation, plus strong quantitative, systems-thinking, and cross-functional execution skills.