Senior Strategic Operations Manager
Leads operational analysis and cross-functional improvement initiatives, combining SQL-driven insights, dashboards, and hands-on execution. Requires at least four years of analytical operations experience and strong project management and stakeholder communication skills.
About the job
Responsibilities
- Analyze operational data, uncover trends, and provide insights for strategic decisions.
- Develop and maintain dashboards that communicate operational performance.
- Conduct deep-dive analyses to answer critical business questions and identify optimization opportunities.
- Lead complex operational projects from conception through completion.
- Coordinate cross-functional initiatives, timelines, deliverables, and stakeholder accountability.
- Facilitate meetings, workshops, and strategic planning sessions.
- Translate analytical findings into structured process-improvement projects with clear outcomes.
- Manage operational process improvements and implement new workflows.
- Support operations leadership by driving multiple initiatives and presenting findings to technical and non-technical stakeholders.
- Provide both analytical guidance and hands-on operational project execution.
Requirements
- 4+ years of experience combining analytical rigor with hands-on operational ownership.
- Advanced SQL, data manipulation, and data visualization skills.
- Strong proficiency with Excel and business intelligence tools such as Omni.
- Proven project management experience leading cross-functional initiatives and managing multiple stakeholders.
- Ability to manage multiple workstreams, competing priorities, and complex timelines.
- Strong communication, organizational, analytical, and interpersonal skills.
- Ability to work independently, prioritize effectively, meet deadlines, and operate comfortably in fast-paced, ambiguous environments.
- Management consulting experience and experience with a two-sided marketplace or legal technology are especially valued.
Nice-to-Haves
- Snowflake experience.
- Familiarity with dbt and Fivetran.
- Legal technology or professional services knowledge.
- Python or R experience for data analysis.
- Understanding of machine learning concepts and applications.
- Experience supporting operational teams in complex service-based businesses.
Compensation and Benefits
- Salary: $125,000–$155,000.
- Health, vision, and dental benefits for employees and dependents.
- Wellness and mental health benefits.
- Flexible paid time off.
- Equity options.
- 401(k) access through Guideline.
- Home office setup and monthly internet and phone stipend.
Skills
SQL, Excel, Omni, Snowflake, dbt, Fivetran, Python, R, Data Visualization, Dashboarding, Project Management, Machine Learning
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