Senior Engagement Manager, Forward Deployed Engineering
Leads complex customer implementation and professional services programs across Latin America, while driving services sales, account growth, and customer value realization. Requires extensive senior customer-facing experience, professional services leadership, and strong Databricks and cloud-partner knowledge.
About the job
Responsibilities
- Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Drive full-cycle sales of standard and customized Professional Services and Training (PS&T) programs, incorporating best practices for Centers of Excellence and migrations.
- Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Partner with Sales and go-to-market teams to prioritize regional PS&T targets aligned with growth goals.
- Proactively monitor customer sentiment, take corrective actions, and escalate issues to ensure high satisfaction.
Requirements
- 7–10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles combining influencing and execution.
- Deep understanding of PS&T offerings, including partner funding programs from Microsoft, AWS, and Google.
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven experience managing large-scale program plans and service delivery.
- Ability to travel up to 25–50% as required.
Benefits
- Comprehensive benefits and perks tailored to employees’ regional needs.
Skills
Databricks, Professional Services, Service Delivery, Program Management, Sales, Upselling, Cross-Selling, Microsoft, AWS, GCP, Cloud Migration, Centers Of Excellence
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