Owns AI-powered provider onboarding and activation experience. Translates customer insights into product flows, ships improvements quickly using AI tools, and collaborates with engineering. Requires CS degree, AI fluency, and hands-on customer work.
Salary not listed
On-siteProduct Management
About the role
What You’ll Do
Spend the majority of your time directly with customers—onboarding them, listening to their friction, and building trust
Translate customer insights into AI-powered product flows that reduce manual effort and support intervention
Design and ship product improvements quickly, often using AI to prototype and accelerate development
Build intuitive onboarding experiences that guide providers to success without requiring support
Use AI tools to automate repetitive steps in the onboarding and activation process
Collaborate with engineering and operations to scale what works and eliminate what doesn’t
Pull and analyze your own data to prioritize where to focus and measure what you ship
Who You Are
Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred
Product thinker who is energized by direct customer work—not behind a screen, but in the field
Fluent in AI tools and excited about using them to build better product experiences
Able to read and write code well enough to collaborate closely with engineers and prototype quickly
Strong communicator who can turn messy customer conversations into crisp product specs
Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating
In-person and energized by fast-paced, high-impact environments
Deeply motivated by helping small business owners and families
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