Product Manager
Own the Merchant Dashboard product strategy and roadmap, shaping how restaurant operators manage and grow their businesses. The role requires 4+ years of product management experience, technical fluency, strong analytical and communication skills, and comfort leading cross-functional teams in a hybrid environment.
About the job
Responsibilities
- Define product strategy for SpotOn’s restaurant software suite and own the Merchant Dashboard roadmap.
- Make data-informed trade-offs based on customer needs, market dynamics, and business priorities.
- Shape the Dashboard’s information architecture, interaction patterns, personalization, and monetization surfaces.
- Partner with Engineering, Design, Marketing, Data Science, Operations, and go-to-market teams to align priorities and deliver solutions.
- Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify growth opportunities.
- Lead experimentation, learning, and iteration using product insights and data.
- Build relationships with stakeholders and external partners; serve as the product advocate and voice of the customer.
- Collaborate with product marketing on product positioning.
Requirements
- 4+ years of relevant product management experience or equivalent.
- Experience with restaurant or hospitality software preferred.
- Strong understanding of the product development lifecycle and delivering intuitive, scalable products across platforms.
- Technical fluency, including the ability to discuss APIs, systems architecture, and implementation trade-offs with engineers.
- Metrics-driven approach to product decisions.
- Exceptional communication skills, including articulating product vision, rationale, and trade-offs.
- Customer-centered approach to understanding user needs and product interactions.
- Ability to lead without authority and make decisions amid ambiguity and complexity.
Nice-to-haves
- Hands-on restaurant or hospitality experience, such as working in a restaurant, bar, or cafe.
Compensation and Benefits
- Base salary: $175,000–$195,000.
- Company stock plan and RSUs.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation, company holidays, sick time, and volunteer time off.
- Employee resource groups.
- Monthly cell phone and internet stipend.
- Tuition reimbursement of up to $2,000 per calendar year.
Skills
Product Strategy, Product Roadmap, Product Development Lifecycle, Product Design, Information Architecture, Personalization, APIs, Systems Architecture, Data Analysis, Experimentation, Product Marketing, Restaurant Software
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