Supports account managers with client onboarding, communications, CRM records, meeting coordination, and project tracking. The entry-level role requires strong organization, communication, multitasking, and a willingness to learn cybersecurity and compliance.
42k – 52k/yr
On-siteEntry levelAccount Management
About the role
Responsibilities
Assist senior account managers with client onboarding and ensure a smooth, welcoming experience.
Coordinate client meetings, take detailed notes, and manage follow-up tasks.
Respond to client inquiries via email, phone, and internal messaging systems.
Maintain and update client records in CRM systems such as HubSpot or Salesforce.
Track ongoing client projects and communicate status updates and deadlines internally.
Collaborate with sales, compliance, and technical services teams to support cohesive service delivery.
Identify opportunities to improve client relationships and communicate insights to senior team members.
Requirements
Bachelor's degree or equivalent experience preferred.
Exceptional organizational skills and attention to detail.
Strong written and verbal interpersonal and communication skills.
Proactive attitude and willingness to learn about cybersecurity and compliance.
Basic understanding of CRM software; HubSpot or Salesforce experience is a plus.
Ability to manage multiple tasks and deadlines effectively.
Team-oriented mindset with strong problem-solving abilities.
Supports client compliance engagements by coordinating projects, providing customer support, tracking progress toward SOC 2/ISO 27001 certifications, and managing CRM records. Requires 1+ year customer-facing experience, strong organization, and interest in cybersecurity.
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