Director of UX

Responsibilities

UX Strategy & Portfolio Unification

• Define and lead Routeware’s multi-year UX strategy across the product portfolio with an explicit prioritization framework
• Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products

Design System & Standards

• Build and own a scalable design system (components, tokens, patterns, accessibility primitives)
• Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and governance

UX in the SDLC

• Operationalize UX inside agile processes: discovery, research, prototyping, validation, and release readiness
• Define how PMs, engineers, and designers collaborate at each phase including design reviews, critique, and handoff

Team Leadership

• Directly manage and grow the existing UX designer
• Mentor, develop, and unblock team members
• Build the hiring plan and org design for the function as the team scales

User Research & Customer Insight

• Establish scalable, lightweight research practices: usability testing, journey mapping, and customer feedback synthesis
• Partner with PMs to ensure product decisions are grounded in real customer behavior

Data-Driven UX

• Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction)
• Co-own product adoption and retention metrics with Product
• Drive continuous UX improvement through experimentation

AI-Enabled Design Practice

• Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0), research synthesis, content generation, and design QA
• Identify opportunities for AI-driven personalization and adaptive experiences

Cross-Functional Leadership

• Partner with Product Management on roadmap prioritization
• Partner with Engineering on feasibility and design system implementation
• Partner with Customer Success on real-world adoption barriers
• Communicate UX strategy, trade-offs, and recommendations clearly to executive stakeholders

Requirements

• 8+ years in UX, Product Design, or Human-Centered Design with progressive scope and impact
• Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report
• Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment
• Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes
• Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing
• Hands-on proficiency in Figma
• Working fluency with Jira, Confluence, and modern product analytics tools
• Track record using AI tools (Figma AI, v0, ChatGPT, research synthesis tools) to accelerate design workflows
• Excellent communication with both technical and executive audiences

Nice-to-Haves

• Experience unifying UX across acquired products or post-M&A portfolios
• Background in B2B / B2G SaaS, civic tech, logistics, or operational software
• Experience designing for both staff/operator users and consumer/resident-facing experiences
• Familiarity with experimentation programs and adaptive/personalized UX
• Passion for sustainability and environmental impact through innovative technology solutions

Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Fridays