Risk Operations Analyst - SSO
Investigates complex and ambiguous user risk cases, develops tailored mitigation recommendations, and identifies systemic trends to improve processes, policies, and tooling. The role requires at least five years of relevant risk, compliance, fraud, or financial operations experience and strong cross-functional communication skills.
About the job
Responsibilities
- Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments.
- Navigate ambiguity confidently and develop custom, evidence-based solutions where standard frameworks do not fully apply.
- Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders.
- Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies.
- Engage directly with users in positive and sensitive conversations while balancing regulatory and financial partner requirements.
- Communicate complex risk findings clearly to internal partners, financial partners, and leadership.
- Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling.
- Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management.
- Identify gaps in current systems, policies, and strategies, and recommend enhancements with stakeholders.
Requirements
- 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment.
- Ability to navigate gray-area and non-binary decision-making in complex risk environments.
- Strong critical thinking and problem-solving skills, including synthesizing multiple data sources into a coherent risk narrative.
- Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities.
- Ability to engage directly with users, including during difficult or sensitive conversations, with empathy, clarity, and professionalism.
- Strong written and verbal communication skills.
- Comfort with ambiguity and fast-paced, constantly evolving environments.
- Track record of identifying systemic problems from individual case patterns and driving process improvements.
- Empathy for entrepreneurs and businesses, with motivation to solve problems that empower them.
- Creative, pragmatic, and solutions-oriented approach to challenging the status quo.
Nice-to-haves
- Familiarity with compliance or financial partnership relationship management.
- Experience with risk assessment and mitigation strategies in a fintech or payments environment.
- Working knowledge of data analysis and AI tools to quantify risk and inform decisions.
- Background in regulatory compliance within financial services.
- Experience developing scalable operational frameworks or playbooks in ambiguous, high-stakes environments.
- Knowledge of payment processing systems and associated risks.
Skills
Risk Management, Compliance, Fraud Detection, Financial Operations, Risk Assessment, Risk Mitigation, Data Analysis, Artificial Intelligence, Regulatory Compliance, Payment Processing, Process Improvement, Documentation, Playbooks, Critical Thinking, Cross-Functional Collaboration
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