Manager, Post-Sales Solution Architecture
Leads post-sales Solution Architecture team to drive customer retention, expansion, and successful Sanity implementations for enterprise clients. Requires 5+ years in technical customer-facing roles, 2+ years managing technical teams, and strong knowledge of APIs, data models, and modern content stacks.
About the job
Responsibilities
- Lead post-sales Solution Architecture team to help enterprise customers realize value from Sanity, focusing on renewals, expansion, and implementations.
- Set strategic direction, own complex accounts, oversee implementations, build stakeholder relationships, and coach SAs on value-oriented engagements.
- Hire, develop, retain, and coach SA team credible with developers, architects, product leaders, and content teams.
- Evolve post-sales motions (onboarding, implementation reviews, expansion discovery, health monitoring).
- Connect Sanity's capabilities to customer business outcomes; partner with Sales, Product, and R&D.
Requirements
Must-have:
- Experience leading technical ICs in high-growth environment, ideally developer-facing or platform products.
- Strong technical foundation: APIs, data models, front-end frameworks, integrations, modern content stack.
- Track record driving retention/expansion via coaching, process design, hands-on ownership.
- Proactive risk/opportunity identification.
- Clear, inclusive communicator for internal/customer stakeholders.
- Manage ambiguity/priorities with customer focus.
- Familiarity with AI technologies.
- 5+ years in solution architecture or technical customer-facing roles.
- 2+ years managing customer-facing technical teams.
Nice-to-have:
- Headless CMS, headless ecommerce, developer-focused SaaS.
- Content workflows, editorial tooling, digital experience stacks.
- Influencing product direction via customer insight.
Compensation/Benefits
- Comprehensive health plans and perks.
- Competitive stock options program and location-based salary.
- Positive, flexible work environment with work-life balance.
Skills
APIs, Data Models, Front-End Frameworks, Integrations, Headless Cms, Content Stack, Ai Technologies, Headless Ecommerce, Content Workflows, Editorial Tooling
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