Business Operations Lead
Leads the UK market launch and London office buildout while acting as a generalist partner to the CEO across strategy, operations, GTM, compliance, and product. The role requires 5+ years in business operations or a comparable generalist role, strong cross-functional execution, and comfort operating with significant ambiguity.
About the job
Responsibilities
- Partner with the CEO and leadership team to inform UK strategy, set priorities, and drive key decisions about the market.
- Own the London launch strategy, including launch events, out-of-home campaigns, and paid advertising investment.
- Identify and resolve privacy and compliance changes needed to operate in the UK.
- Unblock the sales team and fix root causes in partnership with the US team.
- Serve as the primary point of contact for legal, finance, and other US-based functions on UK matters.
- Evaluate and recommend the next market for European expansion, and build the plan to enter it.
- Advocate for product features needed by the UK and EMEA to succeed.
- Establish the functions, workflows, and systems needed as the London office grows.
Requirements
- 5+ years of experience in a generalist, business operations, or founder's-office role at a fast-growing company.
- Experience launching a new market or office is strongly preferred.
- Track record of taking ambiguous, cross-functional problems from inception to completion.
- Ability to move between major strategic initiatives and operational fixes.
- Experience working cross-functionally with a US-based team across time zones.
- Structured approach to evaluating new markets and building plans from scratch.
- Comfort being the first person on the ground and building processes as the organization grows.
- Strong communication skills and confidence advocating for local market needs to a US-based team.
Compensation & Benefits
- Top-of-market compensation with meaningful equity.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees, including a PPO Platinum plan with a $0 deductible.
- 90% employer contribution for dependents.
- Dental and vision coverage: 90% employer covered for employees and 85% for dependents.
- $2,000 annual wellness stipend.
- Daily meals provided.
- $300/month commuting stipend.
Skills
Business Operations, Market Strategy, Go-to-Market Strategy, Office Launches, Cross-Functional Collaboration, Privacy Compliance, Legal Operations, Financial Operations, Product Strategy, Paid Advertising, Out-Of-Home Advertising, Market Expansion, Workflow Design, Systems Implementation, Stakeholder Management
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