AI Product Manager

What You’ll Do

• Spend the majority of your time directly with customers—onboarding them, listening to their friction, and building trust
• Translate customer insights into AI-powered product flows that reduce manual effort and support intervention
• Design and ship product improvements quickly, often using AI to prototype and accelerate development
• Build intuitive onboarding experiences that guide providers to success without requiring support
• Use AI tools to automate repetitive steps in the onboarding and activation process
• Collaborate with engineering and operations to scale what works and eliminate what doesn’t
• Pull and analyze your own data to prioritize where to focus and measure what you ship

Who You Are

• Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred
• Product thinker who is energized by direct customer work—not behind a screen, but in the field
• Fluent in AI tools and excited about using them to build better product experiences
• Able to read and write code well enough to collaborate closely with engineers and prototype quickly
• Strong communicator who can turn messy customer conversations into crisp product specs
• Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating
• In-person and energized by fast-paced, high-impact environments
• Deeply motivated by helping small business owners and families