Product Manager, Consumer

Responsibilities

• Build consumer experiences that deepen brand relationships and drive loyalty through rewards, payments, and account management.
• Identify and solve problems across onboarding, day-to-day account management, payments, rewards, and loyalty.
• Ship high-quality consumer-facing improvements quickly while maintaining design excellence.
• Prototype and iterate using AI-assisted tools (Claude, Cursor, Figma Make) to move from idea to production.
• Use customer data, support tickets, app reviews, and direct customer conversations to inform priorities.
• Break ambiguous problems into incremental milestones and keep cross-functional teams aligned.
• Make tradeoffs balancing customer impact, business value, engineering effort, and partner needs.
• Build solutions that scale across multiple partners and products.

Requirements

• 5+ years of product management experience focused on consumer-facing products.
• Strong consumer product sense with shipped work that demonstrates high design quality.
• Strong design sense with fluency in Figma, Claude Design, and modern design workflows.
• Hands-on prototyping experience with AI-assisted tools; ability to produce near-production code is a plus.
• Ability to communicate complex tradeoffs clearly to engineering, design, executives, and partners.
• Experience understanding consumer behavior data and using it to inform decisions.
• Mobile-first consumer product experience (fintech, payments, loyalty, rewards, or commerce is a bonus).

Nice to Have

• Experience in high-growth or early-stage environments.
• Background in fintech, payments, credit products, or regulated consumer environments.
• Experience building products for diverse or underrepresented customer segments.
• Deep analytical experience with A/B testing, experimentation frameworks, and analytics tools (Amplitude, Mixpanel, or similar).