AI Success Manager

Responsibilities

• Help customers achieve business outcomes through AI adoption.
• Lead new customer deployments, including hands-on setup guidance for SSO and connectors.
• Own delivery from kickoff through go-live and renewal, managing stakeholder expectations, timelines, and services budgets.
• Create and execute joint success plans that increase adoption, deepen engagement, and demonstrate measurable business value.
• Manage programs and develop, communicate, and execute tailored project plans.
• Facilitate collaboration across delivery, operations, and technical teams.
• Provide technical guidance and strategic partnership, serving as an escalation manager when needed.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Identify risks or blockers and drive resolution, escalating internally when appropriate.
• Improve onboarding processes, playbooks, and best practices through documentation.
• Contribute actionable feedback to continuous process and product improvements.

Requirements

• 3–5 years of experience in technical deployment, implementation management, or technical account management for enterprise SaaS customers.
• Understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms and related services.
• Strong analytical, problem-solving, troubleshooting, project management, organizational, and communication skills.
• Experience serving enterprise clients in strategic, consultative, tactical, and hands-on capacities.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Ability to act as a trusted advisor, own escalations, handle ambiguity, and work effectively in a fast-paced, cross-functional environment.
• Technical configuration and troubleshooting experience.
• Strong written and verbal communication skills for technical and non-technical stakeholders.
• Proactive, positive, curious, tenacious, solutions-oriented approach.
• Willingness to work US East customer hours.

Compensation and Benefits

• Compensation is determined by location, level, job-related knowledge, skills, and experience.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• This is a hybrid role requiring four days per week in the Bangalore office.