Implementation Services Manager
Lead end-to-end GRC platform implementations for enterprise customers, leveraging AI tools to compress timelines and deliver strategic solutions. Requires 4+ years SaaS implementation experience and 2+ years in GRC or related fields.
About the job
Core Responsibilities
- Drive new customer onboardings and expansion implementations end-to-end within a Pod-based structure, collaborating with Engagement Managers and Pod Leaders to ensure project health.
- Use LogicGate’s AI-driven assistant, Config Newton to automate point-and-click work, freeing time for high-value creative solution design.
- Proactively solve upstream business problems to prevent churn and improve the end-user experience.
- Contribute to reducing implementation timelines through efficiency and AI.
- Act as a trusted advisor, using exceptional listening and curiosity to understand business problems rather than just technical requirements.
- Design and build "sticky" Risk Cloud applications that drive long-term adoption and reduce technical debt.
- Maintain a bias for action by saying “yes” to challenges and then leveraging the Pod to figure out the best execution strategy.
Requirements
- Proven experience being scrappy and proactive in a fast-paced environment with a track record of taking risks, handling "hard things," and driving results with minimal oversight.
- 4+ years in software implementations, consulting, or project management, ideally within a high-growth SaaS organization or consulting firm.
- 2+ years of experience in the GRC industry or related fields.
- Strong interest in AI and a desire to ask “Can AI help with this?” for every task; proficiency with generative AI tools (e.g., Gemini, Claude, ChatGPT) highly preferred.
- Ability to manage multiple large projects simultaneously while working effectively with executive-level stakeholders.
- "Doer" who thrives on achieving the "unachievable" and is motivated by a high performing culture.
- Advanced technical knowledge in Excel or similar products; ability to quickly master "no-code" configuration platforms.
Compensation & Benefits
- Base salary range: $95,000 - $115,000 per year + variable + equity + benefits
- Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays
- Access to LinkedIn Learning, regular People Leader training, and internal Mentorship Program
Skills
Project Management, Saas Implementation, GRC, AI Tools, Generative AI, Consulting, Stakeholder Management, No-Code Platforms, Excel, Risk Management
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