Implementation Services Manager

Core Responsibilities

• Drive new customer onboardings and expansion implementations end-to-end within a Pod-based structure, collaborating with Engagement Managers and Pod Leaders to ensure project health.
• Use LogicGate’s AI-driven assistant, Config Newton to automate point-and-click work, freeing time for high-value creative solution design.
• Proactively solve upstream business problems to prevent churn and improve the end-user experience.
• Contribute to reducing implementation timelines through efficiency and AI.
• Act as a trusted advisor, using exceptional listening and curiosity to understand business problems rather than just technical requirements.
• Design and build "sticky" Risk Cloud applications that drive long-term adoption and reduce technical debt.
• Maintain a bias for action by saying “yes” to challenges and then leveraging the Pod to figure out the best execution strategy.

Requirements

• Proven experience being scrappy and proactive in a fast-paced environment with a track record of taking risks, handling "hard things," and driving results with minimal oversight.
• 4+ years in software implementations, consulting, or project management, ideally within a high-growth SaaS organization or consulting firm.
• 2+ years of experience in the GRC industry or related fields.
• Strong interest in AI and a desire to ask “Can AI help with this?” for every task; proficiency with generative AI tools (e.g., Gemini, Claude, ChatGPT) highly preferred.
• Ability to manage multiple large projects simultaneously while working effectively with executive-level stakeholders.
• "Doer" who thrives on achieving the "unachievable" and is motivated by a high performing culture.
• Advanced technical knowledge in Excel or similar products; ability to quickly master "no-code" configuration platforms.

Compensation & Benefits

• Base salary range: $95,000 - $115,000 per year + variable + equity + benefits
• Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays
• Access to LinkedIn Learning, regular People Leader training, and internal Mentorship Program