Account Manager - Enterprise - Scaled

Responsibilities

• Manage a high-volume portfolio of territory accounts through onboarding, implementation, launch, and early growth stages
• Partner with customers to ensure successful product activation and revenue generation as quickly and efficiently as possible
• Build scalable processes and operational frameworks for managing customer engagement across a large book of business
• Identify opportunities to leverage automation, AI, and tooling to improve efficiency, customer experience, and account coverage
• Create repeatable playbooks for onboarding, customer health tracking, adoption, escalation management, and account graduation
• Act as a strategic advisor to customers by helping them navigate implementation challenges and identify opportunities for growth
• Monitor customer performance metrics and proactively drive actions that improve activation, engagement, and revenue outcomes
• Build a classification rubric and prioritization model based on projected revenue potential and speed to scale for the accounts in your portfolio
• Determine when accounts are ready to transition into a long-term growth or strategic account management model
• Partner cross-functionally with Sales, Product, Engineering, Support, and Operations teams to improve customer outcomes and internal processes
• Surface customer feedback and operational insights to influence product improvements and scalable solutions
• Help define and evolve the team’s operating model as the business and customer base grow

Qualifications

• 5+ years of experience in account management, customer success, consulting, operations, partnerships, or a related customer-facing role
• Experience managing a large portfolio of accounts in a fast-paced, high-growth environment
• Experience supporting customer onboarding, implementation, or post-sales growth motions at scale
• Strong operational mindset with a track record of building or improving scalable processes and workflows
• Demonstrated ability to balance strategic thinking with hands-on execution
• Experience using systems, automation, or AI tools to improve operational efficiency and customer engagement
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication and stakeholder management skills, both internally and externally
• Analytical and data-driven approach to problem solving and decision making
• High degree of ownership, adaptability, and comfort working in ambiguous environments
• Experience in B2B, fintech, SaaS, APIs, payments, or other technology-driven industries
• Experience designing scaled customer success or account management programs (preferred)
• Familiarity with CRM systems, customer engagement platforms, workflow automation tools, or AI-enabled productivity tools (preferred)