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Engagement Manager, Public Sector

Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and coordinating cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 3+ years stakeholder experience, and onsite availability in DMV area.

166k – 249kWashington, DCAccount ManagementHybrid3+ YOE

About the role

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
  • Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Requirements

Must haves:

  • An active TS/SCI clearance
  • 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Preferred:

  • A technical background (education or professional experience with computer science, economics, statistics, engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government

Compensation

Base salary range for Washington DC: $166,400—$249,000 USD, plus equity and benefits including health, dental, vision, retirement, learning stipend, PTO, and commuter stipend.

Skills

AI/MLAgentic WorkflowsStakeholder ManagementAnalyticsCustomer Relationship ManagementProject ManagementTechnical ImplementationGovernment ContractsTs/Sci ClearanceCross-Functional Leadership

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