Product Manager, CAD
Own the roadmap and delivery of key CAD platform capabilities for public safety agencies, partnering with engineering, design, customers, and go-to-market teams. The role requires 4–7+ years of software product management experience and strong judgment in ambiguous, operationally complex environments.
About the job
Responsibilities
- Own and evolve one or more areas of the Computer-Aided Dispatch (CAD) platform, from discovery through launch and iteration.
- Explore ambiguous customer and business problems, validate solutions, and define product direction.
- Step into existing initiatives, build context quickly, establish priorities, and guide delivery.
- Own roadmaps, prioritize and refine backlogs, and make tradeoffs among competing priorities.
- Partner with engineering and design to create intuitive, reliable, scalable product experiences.
- Engage dispatchers, supervisors, command staff, and technology leaders to understand workflows and identify opportunities.
- Evaluate product opportunities, emerging technologies, customer needs, and product impact using qualitative and quantitative insights.
- Collaborate with sales, implementation, customer success, support, and other go-to-market teams on launches and adoption.
- Balance new development with improvements to usability, performance, resiliency, scalability, and existing customer workflows.
Requirements
- 4–7+ years of experience building and shipping software products.
- Proven ability to own products or significant product areas end-to-end, including opportunity validation, execution, launch, and iteration.
- Experience taking products or capabilities from 0 to 1.
- Strong product judgment and ability to balance customer needs, technical considerations, business priorities, and product strategy.
- Experience working closely with engineering and design teams.
- Ability to engage customers directly and translate complex workflows into product opportunities.
- Strong communication and stakeholder-alignment skills.
- Experience partnering with sales, implementation, customer success, support, or other go-to-market teams.
- Experience using qualitative and quantitative insights to guide decisions, prioritize investments, and evaluate impact.
Nice to Have
- Experience with enterprise SaaS, workflow-heavy, real-time, or operational products.
- Public safety experience is a plus but not required.
Benefits and Other Information
- Remote-friendly role for candidates working from approved locations in the United States, Canada, or the United Kingdom.
- Visa sponsorship is not available.
Skills
Product Management, Product Roadmapping, Product Strategy, Backlog Management, Product Analytics, Customer Discovery, Enterprise Saas, Workflow Design, Cross-Functional Collaboration, Agile Development
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