Shift Lead - The Battery
Leads daily operations at a VR entertainment venue, delivering guest experiences, maintaining technology and equipment, and coaching shift teams. Requires at least one year of retail or hospitality leadership experience, weekend availability, and the ability to lift up to 40 pounds.
About the job
Responsibilities
Guest Experience
- Greet guests and create a welcoming environment.
- Guide guests through the VR experience, including arrival, equipment setup, gameplay, and wrap-up.
- Promote food and beverage offers, repeat visits, and gift cards.
Technology and Store Operations
- Master proprietary technology and keep equipment calibrated.
- Troubleshoot technical issues and communicate updates to guests.
- Coordinate with management and technical support when issues arise.
- Maintain a clean, high-energy store that meets company standards.
- Sanitize equipment and prepare iPads, body trackers, and gear before and after each session.
Shift Leadership
- Open and close the store.
- Manage daily audits, break schedules, and labor spending.
- Lead shift check-ins, coach team members in real time, and train new hires.
- Maintain team performance, morale, and guest-service standards.
Requirements
- At least 1 year of retail or hospitality leadership experience.
- Weekend availability.
- Ability to remain on your feet, climb occasional stairs, and lift up to 40 pounds.
- Egoless, coachable, adaptable, proactive, team-focused, and reliable.
Benefits
- Paid sick time and 401(k) match.
- Commuter benefits for transit and parking.
- Referral bonuses and employee discounts.
- Free VR sessions.
Skills
Virtual Reality, Troubleshooting, Equipment Calibration, Ipads, Body Trackers, Store Operations, Shift Leadership, Retail Operations, Hospitality Operations, Coaching
Similar jobs
Customer Success jobs
Honor
Pittsburgh, PA
Provides in-home care for older adults, supports new client starts, and guides other caregivers across the Pittsburgh area. Requires at least four years of professional caregiving experience, reliable transportation, and availability for full-time hours.
Zapier
AmericasSenior technical partner for Enterprise customers, designing reliable automations, integrations, and AI-assisted workflows while driving adoption, retention, and expansion. Requires 7+ years in a customer-facing technical role and hands-on experience with APIs, automation platforms, and production reliability.
Addepar
United States
Manages strategic clients throughout the post-sales lifecycle, driving platform adoption, retention, renewals, and client value. Requires 8+ years of client-facing experience or 5 years plus an MBA, strong cross-functional leadership, and excellent communication and problem-solving skills.
Warp
New York, NY
Senior customer experience professional responsible for resolving complex payroll and product issues, leading sensitive escalations, partnering with engineering, and mentoring CX teammates. The role requires 4+ years of customer support or operations experience, strong payroll expertise, and exceptional communication.
1Password
United States
Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.