Professional Services Project Manager

Responsibilities

• Lead cross-functional teams of technical professionals that provide consulting, implementation, and support services to customers, managing engagements ranging from single projects to multi-workstream programs.
• Own project scope, schedule, budget, risk, and communications, ensuring adherence to PMO standards, governance gates, and executive reporting cadence.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet or exceed customer expectations.
• Monitor project financial health, including budget burn rates, margin analysis, and revenue-recognition forecasting to ensure targets are met.
• Develop, implement, and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution, acting as the primary point of contact for Account Executives and Account Teams.
• Proactively identify project risks and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into data-driven insights and clear status narratives for internal and external leadership regarding project health, resource utilization, and delivery outcomes.
• Proactively leverage AI tools to optimize project workflows and delivery — automating status reporting, meeting summarization and action tracking, risk detection, and documentation — serving as a force multiplier for yourself and your team while maximizing overall project productivity.
• Create internal guides and external customer-facing assets that support successful project execution, and capture lessons learned from completed engagements for continuous improvement.

Qualifications

• Minimum of 8+ years of experience in professional services, project management, or a customer-facing delivery role, ideally within a high-growth SaaS or technology environment.
• Demonstrated proficiency using AI tools in a professional delivery context — for example, drafting and summarizing project artifacts, meeting notes and action items, status and executive reporting, risk analysis, resource/budget forecasting, or project assets — with sound judgment on the responsible and secure use of AI.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact projects, including engagements involving 3rd-party partners and complex multi-vendor ecosystems.
• Must be highly organized and possess exceptional time-management skills, with the ability to effectively juggle multiple projects and deadlines in a fast-paced environment.
• Sound business judgment and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Good understanding of how the Internet works — Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs, and related technologies.
• Proficiency with Jira, Salesforce (or a similar CRM), and a Professional Services Automation (PSA) tool.
• Bachelor's degree in a relevant field; PMP, PRINCE2, or related advanced certifications are highly preferred.
• This role will have a portfolio that includes clients in the Thai and Greater China region. Professional working proficiency in Thai or Mandarin Chinese is desired to support customers and stakeholders across these regions.