Customer Education, Content & Systems Operations Lead

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
• Ensure customer-facing teams can confidently find and use the right education resources at the right time.
• Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
• Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
• Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
• Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.

Requirements

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

Nice-to-Haves

• Experience in customer education, customer success, enablement, learning, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or channels.
• Familiarity with systems and data flows that support customer adoption, learning, and GTM execution.
• Experience building AI-enabled workflows to reduce manual effort and improve consistency.