Epic Product Operations & Strategy

What You’ll Do

Execution and process design

• Own the Epic integration problems end-to-end across multiple product and workflow surfaces
• Identify the right APIs and integration patterns, particularly when Epic’s documented paths fall short
• Raise the bar on build guide quality and consistency across our full customer base
• Build the process to surface Epic constraints and risks during discovery, so teams aren't finding them for the first time mid-implementation

Strategy and forward planning

• Ramp up on the thorniest Epic questions, drive them to clear recommendations, and implement end-to-end
• Shift Abridge from reactive execution to proactive planning across all Epic touchpoints (development, testing, integration, and data platform investment)
• Get ahead of the next wave of Epic complexity as Abridge expands beyond notes into more care setting and broader clinical workflows with more sophisticated data needs and Epic touchpoints

Builder velocity and AI enablement

• Shape internal tools such as an Epic "twin" that lets teams test and iterate without waiting on live Epic environments
• Codify Abridge's accumulated Epic knowledge into AI agents that teams can query directly, replacing tribal knowledge and one-off Slack answers
• Build the internal tooling and workflows needed to keep pace as Epic's surface area and our customer count both grow

What You'll Bring

• Deep Epic expertise: 5+ years at Epic and 2+ years at healthcare tech vendors integrating into Epic. Real-world understanding of Epic integration patterns, customer-to-customer variation, and implementation pitfalls. Comfortable navigating both the technical and operational realities of Epic environments.
• Strategic and hands-on: Equally comfortable operating at quarterly-planning altitude and getting into the technical weeds. Naturally steps into undefined problem spaces and pushes issues through to resolution with full ownership.
• Operational builder with greenfield mindset: Creates process where none exists and brings order to ambiguous, cross-team problems. Builds systems and playbooks that prevent teams from repeating the same mistakes.
• High EQ and cross-functional influence: Builds trust and credibility with PM, engineering, implementation, commercial, and customers.
• Incredibly AI-pilled: You use AI tools every day, at work and on the side. You try new tools the week they launch and you build systems yourself (scripts, agents, workflows).

Compensation and Benefits

• Competitive compensation: $180,000 - $215,000
• Equity grants for full time employees
• Generous Time Off: 14 paid holidays, flexible PTO
• Comprehensive Health Plans: Medical, Dental, and Vision
• Generous HSA Contribution
• Paid Parental Leave and Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance, Pre-tax Benefits, Lifestyle Wallet
• Mental Health Support, Sabbatical Leave after 5 years