AI Operations Lead

Key Responsibilities

• Own the internal AI roadmap. Run quarterly planning, set priorities, and publish them across the org.
• Run discovery across every function. Sit with each team, identify the highest-leverage use cases, prioritize by ROI and feasibility, and ship.
• Build and deploy internal AI products: skills, plugins, agents, custom workflows, and integrations against Tennr’s own tools (Salesforce, Notion, Slack, Rippling, Linear).
• Own the AI tool stack and budget. Handle vendor selection, pilots, contract negotiation, and consolidation of duplicative spend.
• Measure and report on AI adoption and impact. Track time saved, output per head, and error rates. Publish a monthly AI scorecard to the executive team.
• Run the enablement program: internal training cohorts, office hours, a maintained prompt library, and a skills library the whole company can use.
• Set governance with the CTO and VP Legal covering data handling, model selection, security review, SOC 2 alignment, and PHI policy.
• Partner with Engineering on builds that cross internal and customer-product lines, and with Finance on ROI methodology.

Qualifications

• Background in product management, business operations, internal tools, or an early-stage AI company. 1-3 years of experience, though we care more about what you’ve built than how long you’ve been doing it.
• Strong technical fluency. You can stand up a working product, workflow, or tool without waiting on Engineering.
• You’ve shipped AI products or AI-powered operating processes at scale inside a high-growth company.
• Experience running change management: rolling out a tool, process, or platform across a large org with measurable adoption on the other end.
• Generalist comfort across commercial, operational, and technical contexts. You’re equally credible with the CFO and the IC engineer.
• Deep curiosity about how a business actually works. You want to understand how every team operates, where the friction is, and what’s worth fixing.
• Strong written communication. You can write a one-pager the executive team will read and actually use.

Nice-to-Haves

• Healthcare or regulated-industry experience
• Prior platform PM role
• Hands-on agentic AI build experience (LangChain, Anthropic SDK, OpenAI Assistants, Cursor, Glean, etc.)