Product Operations

Responsibilities

• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering Operations).
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins).
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process.
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively.
• Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities.
• Partner with Product leadership to reinforce a high-performing product culture, both virtually (e.g., Product All Hands) and in-person (e.g., Bi-Annual Product Summits / Onsites).
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid.

Qualifications

• 8+ years of experience in Product Operations, Program Management, or a similar role.
• Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process.
• Strong systems thinker who can design operating models that scale without adding bureaucracy.
• Proven scrappy executor who takes ownership and gets things done.
• Comfort operating in ambiguity and building from a blank page.
• Clear, concise communicator with strong written and verbal skills.
• Strong product instincts and empathy for Product Managers and cross-functional partners.
• Prior technical experience and/or the curiosity to build a deep understanding of Plaid's products.