Product Operations Manager

Responsibilities

• Own the end-to-end process for activating high-priority Sage products and integrations with clients
• Serve as the internal point of contact for product activation questions, escalations, and issue resolution
• Define, document, and continuously improve scalable activation workflows, SOPs, and quality standards
• Create training materials and enable internal client-facing teams to successfully activate and support products
• Partner with Product, Engineering, Design, Implementation, and Client Success to improve activation tools and operational workflows
• Jump into high-priority client activations and calls to troubleshoot issues, unblock progress, and ensure successful launches
• Triage, prioritize, and coordinate resolution of activation-related product issues, bugs, and support tickets
• Build and monitor dashboards and metrics to evaluate product adoption, health, and operational performance
• Identify trends, root causes, and process gaps, and turn them into recommendations that improve product quality and organizational scalability

Minimum Qualifications

• 6+ years of experience in product operations, product management, business operations, technical program management, or similar roles
• Experience leading product launches, integrations, or product activation programs in a SaaS environment
• Experience working closely with engineering teams on technical products
• Strong problem-solving ability with comfort diagnosing technical issues
• Experience working cross-functionally with product, engineering, and client-facing teams
• Ability to translate product functionality into operational workflows and documentation
• Strong communication and organizational skills
• Experience setting up product dashboards and analyzing product performance data
• Experience improving internal software tools used by operations or client-facing teams

Preferred Qualifications

• Experience in healthcare technology or EHR integrations
• Familiarity with analytics tools, or product analytics platforms

Compensation and Benefits

• Expected annual salary range: $165,000 to $200,000 USD (depending on experience and qualifications)
• Competitive base compensation with stock options
• Fully-paid health and dental insurance, vision insurance, premium primary/urgent care, online medical providers
• Take as you need time off policy, 7 paid holidays, company-wide winter break
• Office lunch and fully stocked snack bar