Product Operations and Performance Lead

Responsibilities

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans
• Own and evolve the operating system used by Product to plan, track, and communicate work (roadmaps, planning artifacts, execution tracking)
• Design and run lightweight operating cadences (planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization
• Define and own the PM tool stack and workflows
• Identify opportunities for automation, AI/agents, and new workflows to improve how product ideas are surfaced and adopted
• Build systems to capture and share high-quality product work and decisions across teams
• Own and improve core product development processes, tooling, and team rituals
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs
• Design and run Early Access Programs and alpha testing programs
• Own launch coordination end-to-end with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility

Requirements

• 8+ years of experience in Product Operations, Program Management (within a Product organization), or similar role
• Experience in fast-moving, product-led organizations with emphasis on minimum necessary process
• Strong systems thinker who can design operating models that scale without bureaucracy
• Proven scrappy executor who takes ownership
• Comfort operating in ambiguity and building from a blank page
• Clear, concise communicator with strong written and verbal skills
• Strong product instincts and empathy for Product Managers and cross-functional partners
• Prior payments experience and curiosity to build deep understanding of VGS's products

Nice-to-Haves / Intangibles

• Tenacity and early delivery mindset
• Proactive improvement orientation balanced with pragmatism
• Team-oriented problem solving
• Commitment to excellence and discernment for quality across complex ecosystems