AI Systems and Operations Lead

What You'll Do

• Own Miter's internal product roadmap. Look across the business, identify the highest-leverage opportunities to improve how we operate, and design the systems to capture them, in close partnership with engineering.
• Embed deeply with CX. Use AI, data, and internal tooling to remove friction and speed up execution where fragmented information and manual processes slow teams down.
• Own core internal systems and data infrastructure. Make sure customer context, key metrics, and workflows are connected across tools, and accessible to the people (and agents) who need them.
• Drive cross-functional projects through influence. Translate ambiguity into clear PRDs, oversee engineers via indirect reporting lines, and earn the trust of the internal teams you serve.

What You'll Need

• 4+ years in a highly strategic generalist role (management consulting, product management, BizOps, or similar), including experience taking products from 0 to 1.
• A nose for impact. You can look across a business and spot where a unit of effort returns an order of magnitude in value.
• Baseline technical fluency. You're comfortable reading API docs, drafting PRDs, and stitching together internal tooling (including AI-powered workflows) without waiting on engineering for every step.
• Clear linear thinking and writing. You can take large amounts of messy, imperfect information and turn it into a logical plan that others can act on.
• Empathy and strong listening skills. You can hear the "so what" behind the pain your internal customers articulate, and translate it into the right thing to build.

Benefits

• Competitive Compensation: Competitive salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans.
• 401(k) Retirement Plan: Company-matched contributions.
• Unlimited PTO
• Parental Leave: Generous 16-week paid leave for all parents.
• Learning & Development: Annual educational allowance.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office.
• Community: Multiple company-wide and team-specific off-sites per year.