Platform Operations Program Manager

What You'll Do

• Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
• Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve.
• Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effective operating processes.
• Lead high-priority partner reviews and escalations, balancing speed to launch with user trust, and consistent standards.
• Create feedback loops across product, policy, tooling, and developer experience teams to reduce friction for developers and improve the quality of integrations over time.
• Lead automation and AI-driven initiatives, such as agentic workflows, to improve the speed, consistency, and scale review and support processes.
• Serve as a senior cross-functional partner, using operational expertise and platform insights to help shape product strategy and improve how the ecosystem works.

You Might Thrive If You

• Have 8+ years of experience in program management, developer operations, product operations, or related fields.
• Are comfortable engaging with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows, even if you're not writing production code.
• Exercise strong operational judgment and can balance speed, safety, and business priorities when making decisions.
• Bring structure to ambiguous, cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations.
• Think in systems rather than individual cases, identifying recurring patterns and building durable processes instead of one-off solutions.
• Have experience using AI and automation to reduce manual work, improve quality, and scale operational processes.
• Communicate clearly with both technical and non-technical audiences, translating complex requirements into practical guidance.
• Care deeply about developer and partner experience while maintaining consistent standards that protect the platform and its users.