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DatabricksDatabricksMountain View, CA

Staff Software Engineer – Customer Experience Intelligence (CXI)

Leads technical vision and architecture for AI-powered support automation systems at Databricks. Builds agentic workflows, full stack development, and integrates with multi-cloud environments to enhance customer experience and scalability.

190k – 261k
HybridFullstack Engineering

About the role

The Impact You Will Have:

  • Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
  • Lead hands-on development of automation to improve customer experience and Support scalability
  • Drive rapid, iterative development while upholding quality, safety, and reliability standards
  • Design agentic workflows that evolve from human-in-the-loop to fully automated systems
  • Implement observability, transparency, and rollback mechanisms for AI-driven decisions
  • Act as the primary technical interface between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies
  • Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
  • Mentor engineers and SMEs across Software and Support Engineering functions

What we look for:

  • BS or higher degree in Computer Science or a related field.
  • Technical leadership experience in large projects similar to those described, including automation tooling, distributed systems, and API’s
  • Extensive full stack development experience
  • Proven success designing and deploying production-grade automation in complex technical environments
  • Hands-on experience with ML-assisted systems, decision support, or agentic automation
  • Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
  • Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints

Skills

Full Stack DevelopmentDistributed SystemsAPIsMachine LearningAgentic AutomationAWSAzureGCPKubernetesObservability

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