Senior Enterprise Implementation Manager
Leads full-cycle enterprise implementations for AI document platform in life sciences, managing customer onboarding, configurations, and adoption while collaborating cross-functionally. Requires 4+ years client-facing experience in regulated industries like biotech.
About the job
What You’ll Do
- Lead Full-Cycle Implementations - Drive implementations from kickoff to go-live, including scoping, requirement gathering, configuration, testing, training, and deployment.
- Customer & Stakeholder Management - Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift-off.
- Cross-Functional Collaboration - Work hand-in-hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
- Project Planning & Execution - Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high-quality delivery.
- Product Feedback & Process Improvement - Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.
What We’re Looking For
- 4+ years of client-facing implementation experiences - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries.
- Project Management - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
- Thorough and Detail-Oriented - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
- Communication & Collaboration - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.
Bonus Points
- Work experience in pharma, biotech, or med device
- Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.
Skills
Project Management, Client Implementation, Requirements Gathering, Stakeholder Management, Risk Management, Cross-Functional Collaboration, Solution Configuration, Regulatory Compliance, Onboarding, Scientific Workflows
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