Operations Associate

What You’ll Do

Build & Scale Operational Processes

• Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
• Document and standardize processes through SOPs, playbooks, and internal tooling
• Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

Metrics & Operational Insight

• Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
• Build dashboards and lightweight analyses to inform product and operational decisions
• Use data to identify trends, surface risks, and prioritize improvements

Customer-Facing & Implementation Work

• Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
• Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
• Gather customer feedback and translate it into actionable operational or product enhancements

Cross-Functional Execution

• Support customer implementations from kickoff through go-live and steady state
• Partner closely with product and engineering to operationalize new features and workflows
• Serve as the connective tissue between customers and internal teams to ensure smooth execution

What We’re Looking For

• 1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
• Strong process-building instincts—you enjoy creating structure where none exists
• Analytical mindset with comfort defining and managing key metrics
• Experience working directly with customers and owning outcomes end-to-end
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action

Nice to Have

• Experience with healthcare operations, claims, billing, or revenue cycle workflows
• Experience supporting SaaS onboarding or implementations
• Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
• Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
• Experience working closely with product and engineering teams

Compensation

Competitive salary + meaningful equity