Operations Associate
Operations Associate designs and scales operational workflows for customer onboarding and claims processes at a healthcare AI startup. Works cross-functionally with customers, product, and engineering to track metrics, resolve issues, and drive efficiency. Requires 1-3 years in consulting or startup ops.
About the job
What You’ll Do
Build & Scale Operational Processes
- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
Metrics & Operational Insight
- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
- Build dashboards and lightweight analyses to inform product and operational decisions
- Use data to identify trends, surface risks, and prioritize improvements
Customer-Facing & Implementation Work
- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Gather customer feedback and translate it into actionable operational or product enhancements
Cross-Functional Execution
- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Serve as the connective tissue between customers and internal teams to ensure smooth execution
What We’re Looking For
- 1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
- Strong process-building instincts—you enjoy creating structure where none exists
- Analytical mindset with comfort defining and managing key metrics
- Experience working directly with customers and owning outcomes end-to-end
- Clear, concise written and verbal communication skills
- Ability to thrive in fast-paced, ambiguous environments
- High ownership mentality and bias toward action
Nice to Have
- Experience with healthcare operations, claims, billing, or revenue cycle workflows
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams
Compensation
Competitive salary + meaningful equity
Skills
SQL, Python, Excel, Google Sheets, Airtable, Notion, SOPs, Dashboards, Process Design, Metrics Tracking
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