Director, Field Engineering

Responsibilities

• Lead first-line Managers and a growing team of technical pre-sales Solutions Architects.
• Build a collaborative, high-performing team culture in a rapid-growth environment.
• Develop trusted, long-term executive relationships with Retail and CPG customers.
• Help customers accelerate Data and AI strategies across customer experience, merchandising, supply chain, demand forecasting, marketing, and operations.
• Promote a solution- and value-based Field Engineering organization.
• Understand customer business priorities and revenue opportunities across the assigned region and industry.
• Serve as a thought leader within the Retail, CPG, Data, and AI ecosystem.
• Drive strategy and execution with Sales, Product, Engineering, Customer Success, Marketing, and executive stakeholders.
• Establish operational cadence and scalable processes that improve the effectiveness and productivity of technical field organizations.
• Guide strategic engagements, communicate complex technical solutions in terms of business value, support enterprise sales cycles, and build relationships with senior business and technology leaders.

Requirements

• At least 3 years of second-line leadership experience managing teams of 30 or more individuals.
• 10+ years of overall leadership experience.
• Proven success leading high-growth enterprise software pre-sales organizations in Retail, CPG, cloud, data, analytics, or AI.
• Experience partnering with Retail and/or CPG customers on large-scale data, analytics, AI, or digital transformation initiatives.
• Track record of driving large strategic transactions and expanding high-growth enterprise accounts.
• Ability to influence, develop, and empower teams to achieve ambitious business objectives.
• Proven track record of delivering transformational customer outcomes and measurable business value.
• Experience building strong customer relationships and cross-functional partnerships.
• Experience positioning technical solutions within complex enterprise environments and supporting long-term platform adoption.
• Strong operational leadership and experience implementing scalable processes.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

Benefits

• Comprehensive benefits and perks designed to meet the needs of employees.