Director of Product, Digital Guest Journey
Director of Product owning the multi-year strategy and roadmap for Digital Guest Journey product. Requires 10+ years PM experience including senior/director-level at enterprise SaaS, technical depth, business acumen, and cross-functional leadership without authority.
About the job
Responsibilities
- Own the product strategy and multi-year roadmap for the Digital Guest Journey — defining what gets built, what doesn't, and why.
- Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
- Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
- Translate product decisions into business narratives connecting product metrics to company-level outcomes including revenue, margin, and churn.
- Lead technical conversations with engineering and enterprise clients with precision, including system architecture, integration dependencies, and trade-offs.
- Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.
Qualifications
- 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
- A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you.
- The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered.
- Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail.
- Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.
Compensation
Total cash compensation ranges from $275,000-$350,000. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Skills
Product Strategy, Roadmapping, Enterprise Saas, Cross-Functional Leadership, Technical Architecture, Stakeholder Management, Data Analysis, Customer Research
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