Incentive Compensation Manager

Responsibilities

• Run the end-to-end monthly incentive compensation cycle, including data validation, calculations, reconciliation, stakeholder review, issue resolution, and coordination through payroll.
• Administer and continuously improve our incentive compensation management (ICM) platform — plan configuration, quotas, rates, and data integrations — so earnings are accurate and employees have clear, self-service visibility into their attainment and payouts.
• Build and maintain the documentation, controls, and operating procedures that make the compensation process repeatable, auditable, and ready to scale.
• Automate manual steps and improve data quality to increase the speed and accuracy of compensation administration.
• Produce recurring commission reporting, Sales Performance Incentive Fund (SPIF) tracking, partner payout reporting, and ad hoc analyses for Sales and Finance.
• Partner with Revenue Operations, Sales, Finance, HR, Payroll, and Business Systems to operationalize compensation plans, troubleshoot data or system issues, and ensure accurate, timely payouts.
• Support plan design by modeling proposed changes, identifying operational and edge-case implications, documenting approved plans, and translating them into calculation logic and system configuration.
• Investigate and resolve compensation questions from the field, with clear explanations reps and managers can trust.

Requirements

• At least five years of professional experience in Incentive Compensation, Sales Operations, Revenue Operations, or a related operational role with responsibility for administering variable compensation programs.
• Proven experience running a monthly commission or incentive compensation cycle end to end, with a high bar for accuracy and on-time payout.
• Hands-on experience administering an Incentive Compensation Management (ICM) platform such as Qobra, Spiff, CaptivateIQ, QuotaPath, or a similar solution.
• A systems mindset with a passion for process improvement, automation, and building scalable, well-controlled operational workflows.
• Experience supporting incentive plan design: modeling proposed changes, documenting plan rules, and translating them into calculation logic and system configuration.
• Experience working with Salesforce and partnering with Business Systems or technical teams to troubleshoot upstream data and system issues.
• Strong cross-functional collaboration skills, with experience partnering effectively across Revenue Operations, Sales, Finance, HR, Payroll, and Business Systems.
• Advanced spreadsheet skills; experience with SQL or BI tools is a plus.

Compensation and Benefits

Base Salary Range: New York City: $120,000-$140,000. This job may also be eligible for variable compensation in the form of a company incentive bonus.

Benefits:

• Medical, dental, and vision coverage; life and AD&D insurance; short- and long-term disability; infertility support and WPATH-aligned transgender health benefits; an Employee Assistance Program (EAP); transit benefits and FSA and HSA options.
• Equity for all employees, including new hire and refresher grants.
• Flexible paid time off, paid parental leave, and a fully paid four-week sabbatical in your sixth year.
• Company-paid professional coaching for all employees.
• Day-one 401(k) match plus matching on qualified student loan payments.