Partner Enablement Operations Manager
Leads the operating model for global partner enablement, including governance, planning cadences, dashboards, automation, and cross-regional execution. Requires 10+ years in operational leadership and strong analytical, stakeholder management, and process improvement capabilities.
About the job
Responsibilities
- Own the partner enablement operating model, including planning cadences, governance mechanisms, and execution frameworks.
- Run QBRs, MBRs, and executive reviews using metrics and forward-looking insights to drive accountability and decisions.
- Lead end-to-end execution of partner enablement initiatives across functions and regions.
- Build dashboards and operating reviews covering partner engagement, program performance, risks, and intervention areas.
- Resolve cross-regional operational issues and convert recurring issues into structural improvements.
- Design scalable workflows, SOPs, SLAs, and intake mechanisms to improve consistency and reduce manual effort.
- Introduce AI-enabled and automation-first workflows for intake, reporting, support, certification, and partner operations.
- Collaborate with Partner, Learning and Enablement, Professional Services, and other cross-functional teams.
- Scale operational innovations across the broader operations organization.
- Establish ownership models, decision rights, and governance guardrails for regional execution.
Requirements
- 10+ years of experience in Learning Operations, Program Management, Professional Services Operations, or a related operational leadership field in a high-growth technology environment.
- Experience supporting global or multi-region teams and translating strategy into executable operating plans.
- Experience with operating cadence, forecasting, planning, and execution frameworks in complex, matrixed environments.
- Strong analytical capability, executive communication, and stakeholder management skills.
- Experience improving processes and workflows through automation or AI-enabled solutions.
- Ability to work independently across time zones and in ambiguous, fast-moving environments.
- Flexibility to work late hours to accommodate AMER-based stakeholders.
Nice-to-haves
- Experience in partner enablement, customer education, learning operations, or training operations.
- Experience working with System Integrators (SIs) and ISVs.
- Fluency with AI tools, workflow automation, and analytics platforms.
- Commercial and operational acumen, including utilization, forecasting, partner spend, margin, or RevOps-aligned execution.
- Experience in highly matrixed international environments.
- Experience in the Data & AI space and familiarity with Databricks platform capabilities.
Compensation and Benefits
- Databricks provides comprehensive benefits and perks tailored to employees' regional needs.
Skills
Program Management, Learning Operations, Partner Enablement, Professional Services Operations, QBRs, Mbrs, Dashboarding, Forecasting, Workflow Automation, Artificial Intelligence, Analytics Platforms, SOPs, Slas, System Integrators, Isvs
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