Community Manager

How You'll Contribute

• Design, launch, and run the community ambassador program end-to-end: recruiting contributors, setting expectations, recognizing meaningful participation, and keeping quality high
• Spot power users early, build direct relationships with them, and create clear pathways from engaged user to ambassador and advocate
• Set and maintain the standard for what "great contribution" looks like across the community
• Curate and grow a library of high-quality community build artifacts: starter apps, prompt packs, templates, etc. Maintain the quality bar and make sure the best stuff is easy to find.
• Build and nurture a creator loop where community members are incentivized to build reusable assets others can learn from, remix, and ship with
• Own the community ecosystem end-to-end. Structure it, help moderate it, set the tone, and maintain the quality bar day to day
• Build and evolve channel architecture to support different user segments and use cases, and actively manage those spaces, not just design them
• Run targeted engagement programs and playbooks that drive real participation
• Be in the weeds on product feedback: triaging bugs, feature requests, and friction points with strong signal-to-noise judgment and clear context before surfacing to Product and Engineering
• Represent the voice of the community in cross-functional conversations with Product, Engineering, and CX, and follow through to make sure it lands
• Partner with CX Engineering to close the loop so users see their feedback reflected in product improvements
• Identify what users are struggling with and define community-driven education priorities based on those real patterns
• Work with CX Enablement to turn those needs into scalable programs, content, and resources
• Curate and adapt content across skill levels and use cases: writing, editing, and reworking material to make sure it's actually useful
• Track community health and engagement metrics, and use that data to make decisions, not just report on it
• Build the systems, playbooks, and processes that let all of this scale as the product and user base grow

Qualifications

• Proven track record in building, scaling, and nurturing both B2B and B2C online communities. You haven't just managed communities, you've made them thrive
• Direct experience designing and running a community ambassador or advocacy program, including recruitment, onboarding, recognition, and quality management
• Experience managing large communities at scale (10K+ members), including hands-on work with bots, roles, moderation systems, and channel architecture
• Experience with artifact, template, or marketplace ecosystems. You understand what it takes to build and maintain a library of community-created assets, not just conversations.
• Experience designing and running community engagement and education programs (workshops, events, self-serve learning) that drive real user value and retention
• Strong product instinct and genuine enthusiasm for AI, web development, and the builder ecosystem. You understand how tools like Bolt.new fit into real workflows
• Excellent written communication. You can adapt tone across audiences while keeping a clear, consistent voice
• Strong editorial judgment. You prioritise signal over noise and focus on creating real value, not engagement for its own sake.
• Data-literate. Comfortable defining, tracking, and interpreting community and engagement metrics to guide decisions
• High ownership and self-direction. You take initiative, move with urgency, and hold a high bar for quality without waiting for permission
• Experience working in high-growth or early-stage environments where structure is still being built and priorities shift fast
• Strong organisational and project management skills. You're able to balance the day-to-day tasks with longer-term strategic work
• Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language.

Bonus Points

• Background in Product, Design, or Engineering. You can go deeper than surface-level conversations and credibly engage with builders
• Strong familiarity with the AI coding tools ecosystem and emerging workflows
• Experience building or managing a creator program or a marketplace (incentive design, creator onboarding, supply-side growth)