Community and Member Advocacy Manager

Responsibilities

Member Meet-Up Program

• Recruit, onboard, and support members organizing local meet-ups.
• Coordinate outreach campaigns, event communications, RSVPs, and follow-up.
• Maintain program trackers, event calendars, waivers, contact lists, and documentation.
• Serve as the primary contact for highly engaged members.
• Evaluate the program and recommend improvements to participation, efficiency, and scalability.

Member Community Management

• Monitor comments and direct messages across Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok.
• Respond to member questions and conversations in a warm, thoughtful, on-brand voice.
• Escalate member support issues through the community care process.
• Track social care cases and ensure resolution.
• Share recurring feedback, questions, and trends with Communications and Member teams.
• Follow community guidelines and privacy standards, moving conversations to private support channels when needed.

Member Stories and Advocacy

• Identify members with compelling health journeys for marketing initiatives.
• Coordinate outreach, storytelling intake, marketing waivers, and approvals.
• Maintain a searchable internal library of member stories and testimonial assets.
• Track permissions, waivers, story status, and approved usage.
• Follow up with member advocates and nurture long-term relationships.

Contract Deliverables

• Activate 15 new ambassadors and launch member meet-ups in 10 new priority markets.
• Increase meaningful community engagement through timely, thoughtful interactions.
• Identify and activate approximately 25 or more members for PR, conference, event, and marketing initiatives.

Requirements

• 3–5 years of experience coordinating community programs, ambassador programs, or customer events.
• Experience working directly with customers or members in a relationship-focused role.
• Experience supporting marketing campaigns or collecting customer testimonials.
• Passion for health, wellness, and meaningful connections.
• Experience with social media community management or customer care platforms such as Sprout Social.
• Experience with program management applications, including Google Suite.
• Experience with tracking or monitoring tools such as Amplitude or Ahrefs.
• Ability to navigate sensitive health-related conversations with empathy and sound judgment.
• Proactive use of AI tools to improve productivity and efficiency.

Compensation

• Part-time contract role.
• 20 hours per week for 12 weeks.
• Compensation: $45–$50 per hour.