Technical Account Manager
Owns the post-sales technical relationship for strategic enterprise customers, providing architectural guidance, incident leadership, cost optimization, and cross-functional coordination. The role requires 5+ years in customer-facing technical roles, enterprise account ownership, and deep production expertise with Next.js and Vercel.
About the job
Responsibilities
- Own the post-sales technical relationship for a portfolio of strategic enterprise accounts as the named technical owner.
- Run customer cadences including weekly check-ins, monthly business reviews, quarterly QBRs, and annual roadmap workshops.
- Lead post-incident pattern ownership, technical triage, post-mortems, architectural root-cause analysis, and remediation roadmaps.
- Respond within 4 business hours to P1/P2 escalations routed to the role.
- Drive proactive technical strategy, cost optimization, architectural guidance, technical risk mapping, pre-launch readiness assessments, and roadmap planning.
- Scope and coordinate Forward Deployed Engineering and Professional Services engagements, track outcomes, and integrate them into customer technical roadmaps.
- Represent customer technical needs internally to Product, Engineering, and Support, and hold teams accountable to commitments.
- Carry primary accountability for annual renewal of the TAM engagement.
Requirements
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
- Experience personally owning customer relationships at the $1M+ ACV tier, including QBRs, roadmap workshops, procurement, legal processes, and renewals.
- Deep production experience with Next.js and the Vercel platform.
- Experience architecting, debugging, and optimizing production systems built on Vercel.
- Fluency with App Router internals, ISR, caching strategies, Fluid Compute, the AI SDK, and Vercel cost optimization.
- Demonstrated ability to deliver complex technical outcomes across Engineering, Product, and Support without formal authority.
- Strong written communication for executive and incident contexts.
Compensation & Benefits
- Customer-funded, billable role with a portfolio of no more than eight concurrent accounts.
- No on-call responsibility, production coding, or sales quota.
- Located within the EMEA region; office anchor days may apply in London or Berlin for employees within commuting distance.
Skills
Next.js, Vercel, App Router, Isr, Caching, Fluid Compute, Ai Sdk, Technical Account Management, Solutions Architecture, Incident Management, Cost Optimization, QBRs
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