Associate Operations Manager
Leads floor execution, workforce scheduling, training compliance, and quality standards for a 24/7 autonomous vehicle depot. The role requires 5+ years of operational leadership, safety-critical operations experience, and the ability to direct teams across flexible shifts.
About the job
Responsibilities
Scheduling & Workforce Planning Support
- Own and maintain the depot schedule, adjusting shift coverage across teams to keep the 24/7 operation staffed and ready.
- Monitor attendance, address real-time coverage gaps, and identify workforce trends.
- Partner with the Operations Manager on workforce planning, risks, and recommendations.
Training & Certification Compliance
- Coordinate training execution across shifts, including partner certifications, safety refreshers, and qualification renewals.
- Maintain certification and qualification records and escalate compliance risks.
- Coordinate with the Program Lead Trainer on qualified trainers, resources, and consistent delivery.
Floor Execution & Quality Standards
- Lead operational systems and processes for AV fleet management, including depot layout, vehicle flow, charging, cleaning, maintenance, staging, diagnostics, parts management, and data handling.
- Serve as operational authority during mid shifts, directing Fleet Operations Leads and Associates and resolving workflow conflicts.
- Enforce vehicle readiness, safety inspections, and quality standards while working alongside the team.
- Maintain shift documentation and disciplined handoffs.
Leadership & Mentorship
- Direct Fleet Operations Leads on priorities, execution decisions, and escalations.
- Provide coaching and structured performance observations in the Operations Manager's absence.
Requirements
- 5+ years of progressive operational leadership experience in autonomous vehicle or complex fleet operations.
- Experience launching and scaling operational sites or programs, including facilities, team performance, and operational outcomes.
- Expertise in safety management and regulatory compliance in transportation, automotive, or similar regulated industries.
- Experience with incident response and multi-vendor coordination.
- Ability to work nights, weekends, and holidays as needed in a 24/7 operation.
- Leadership experience in training execution and team development within safety-critical operations.
- Strong analytical and data-driven decision-making skills.
- Excellent communication, interpersonal, and cross-functional leadership skills.
- Bachelor's degree in Engineering, Business, Operations Management, or a related field.
Compensation & Benefits
- Medical, dental, and vision insurance options.
- Mental health, family building, child care, and pet benefits.
- 401(k) plan with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Candidates must reside in states registered for Flexdrive Services LLC.
- Full-time onsite role at a Lyft Flexdrive hub or office location.
Skills
Workforce Planning, Scheduling, Autonomous Vehicles, Fleet Management, Safety Management, Regulatory Compliance, Incident Response, Training Program Management, Certification Management, Data Analysis, Operations Management, Vehicle Maintenance, Parts Management, Cross-Functional Leadership
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