General Manager

Key Responsibilities

Strategic Partnership Management

• Cultivate and maintain strong relationships with key stakeholders at partner brands, including senior executives, marketing teams, and operational leaders
• Collaborate with partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives

Program Growth and Performance

• Develop and implement strategies to drive acquisition of new credit card customers while maximizing value of existing cardholders
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals

Marketing and Promotion

• Collaborate with brand marketing teams to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
• Lead annual and quarterly planning, budgeting, and forecasting processes
• Analyze market trends and competitive landscape to identify opportunities for product enhancements and promotions

Compliance and Risk Management

• Partner with compliance team to ensure Credit Card programs adhere to all regulatory and compliance requirements
• Implement risk management strategies to safeguard the program's financial health

Reporting and Analysis

• Generate regular reports on program performance and provide insights to senior management
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement

Cross-functional Collaboration

• Work closely with product, risk, compliance, customer service, and finance teams to support program success

Requirements

• 6+ years of relevant program and relationship management, operations, and marketing experience in financial services
• Experience in co-brand credit card environment preferred
• Experience in eCommerce and/or Sportsbook a plus
• Proven ability to play client services role with demonstrated ability to marry goals of two brands to drive mutual growth
• Exceptional project management skills with ability to handle multiple priorities and execute flawlessly
• Strong business acumen - track record of owning and managing P&Ls, leveraging data to inform decision-making
• Experience allocating marketing budgets, forecasting account growth, and leading annual/quarterly planning processes
• Strong communication skills with ability to present to large audiences including executive stakeholders
• Experience leading cross-functional projects with high attention to detail
• Collaborative problem-solving approach
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides, Drive) a plus