Head of Risk

Responsibilities

KYC / KYB Operations

• Own the end-to-end onboarding review process for business customers.
• Set and continuously elevate standards for review quality, throughput, and turnaround time.
• Lead escalations on complex, high-risk, or high-value cases as final decision-maker.

AML, Sanctions & Transaction Monitoring

• Lead the day-to-day AML program, including alert review, SAR / STR filings, sanctions screening, and ongoing monitoring.
• Tune detection rules and thresholds to strengthen risk capture and reduce false positives.
• Translate emerging fraud and money laundering patterns into rule, policy, and product changes.

Credit Risk & Collections

• Manage credit decisioning workflows, monitor portfolio health, and surface emerging risk early.
• Build out the collections function, from outreach cadences and hardship handling through recovery and write-offs.
• Own recovery rate and net loss as core KPIs of the function.

Risk Operations & Reporting

• Establish dashboards, SLAs, and reporting cadence for risk performance.
• Identify operational bottlenecks and resolve them through automation, integration, or redesign.
• Manage day-to-day relationships with risk vendors and ensure full value from each.

Team & Regulatory Leadership

• Lead, coach, and develop the risk operations team.
• Partner across Compliance, Product, Engineering, and Customer Operations to embed risk thinking throughout the organization.
• Maintain audit readiness and support Compliance in regulator interactions across RPAA, FINTRAC MSB, AML, and KYC frameworks.

Requirements

• 6+ years of experience in risk operations, AML, KYC/B, credit risk, or adjacent areas.
• Hands-on operator and people leader able to run both the queue and the team.
• Direct experience across KYC/B, AML, transaction monitoring, credit risk, collections, and/or fraud.
• Working knowledge of relevant Canadian regulation, including RPAA and FINTRAC.
• Sharp analytical thinking, clear communication, sound judgment, and high ethical standards.
• Pragmatic builder comfortable in fast-paced, ambiguous environments.

Nice to Have

• Experience at a fintech, especially in cross-border payments, banking, or lending.
• Comfort with SQL, Python, or no-code automation tools such as Claude, Zapier, and Retool.
• Experience at a small, early-stage team where you wore many hats.

Compensation & Benefits

• Salary: CAD $160,000–$180,000 base annually, commensurate with experience.
• Equity: 0.10%–0.50%.
• Three weeks of vacation.
• Group health benefits after probation.
• Kitchen stocked with snacks and drinks.
• Catered lunch on Fridays.
• Onsite role in downtown Toronto.