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CursorCursorUnited States

Data Analyst, User Operations

Data Analyst embedded in Product & Engineering to own support reporting, dashboards, and Voice of Customer analysis that drives product and operational decisions.

Salary not listed
Remote5+ YOEData Analytics

About the role

What you'll do

  • Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers
  • Partner with Support leadership to turn open questions into analysis that drives decisions
  • Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment
  • Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts
  • Own data quality, governance, and reliability across Support data products
  • Surface Voice of Customer trends to Product, Engineering, and GTM

You may be a fit if

  • You have 5+ years of experience in data analytics, analytics engineering, or a similar role
  • You have strong SQL skills and you're comfortable building models and transformations (dbt or equivalent)
  • You've built reporting and dashboards in production that people actually depend on
  • You can take a vague operational question and turn it into the right analysis without a playbook
  • You communicate clearly with both technical and non-technical stakeholders
  • You're self-directed and comfortable owning ambiguous problems end to end

Skills

SQLdbtData AnalyticsDashboardingData ModelingData QualityReportingAnalytics Engineering

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