Agent Experience Designer
Designs and evaluates enterprise AI conversation experiences across voice and other channels, advises customers and internal teams, and develops scalable quality frameworks. Requires 5+ years of relevant experience, hands-on voice expertise, and familiarity with LLM and RAG systems.
About the job
Responsibilities
- Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
- Advise customers and internal stakeholders on conversation design and voice selection best practices.
- Evaluate and iterate on voice quality across providers, languages, and use cases.
- Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness.
- Build playbooks, rubrics, evaluation frameworks, and QA processes that scale best practices.
- Enable Customer teams to apply strong design judgment independently.
- Partner cross-functionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations.
- Share learnings and create documentation on best practices to improve consistency across deployments.
Requirements
- 5+ years of relevant experience, such as voice experience design, conversation design, product management, applied linguistics, or audio production.
- Hands-on experience with voice, including conversational AI, speech synthesis, or audio production.
- Experience migrating NLU systems to LLMs and understanding use cases for RAG improvements.
- Experience building evaluation frameworks, rubrics, or QA processes.
- Strong communication skills across technical and business contexts.
- Comfortable working close to the product in a fast-moving environment.
Nice-to-haves
- Native or professional fluency in Spanish or familiarity with other languages.
- Experience with TTS providers or speech synthesis tools.
- Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings.
Compensation
- $160k–$200k plus equity.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness, lifestyle, and work-life balance stipend.
- Daily office lunches and snacks.
- Take-what-you-need vacation policy.
Skills
Conversational AI, Conversation Design, Voice Design, Speech Synthesis, Audio Production, LLMs, Natural Language Understanding, Retrieval-Augmented Generation, Evaluation Frameworks, Quality Assurance, Text-To-Speech
Similar jobs
Product Design jobs
Onebrief
United States
Senior AI Product Designer who independently owns UX for a product area, conducts firsthand user research, and ships AI-enabled SaaS workflows. The role requires strong UX/UI craft, design-system judgment, and the ability to evaluate AI interaction patterns and communicate trade-offs.
Fireworks AI
San Mateo, CA
Owns end-to-end product design for developer-facing AI infrastructure, simplifying model deployment, inference monitoring, and agent workflows. Requires 5+ years of product design experience, strong systems-oriented portfolio, Figma expertise, and comfort working with complex B2B or developer platforms.
Figma
San Francisco, CADesigns and evolves shared patterns and components for Figma’s multi-product design system. The role requires 5+ years of design systems experience, strong cross-functional collaboration, and the ability to create scalable solutions and communicate concepts through code.
Confido
New York, NY
Design and build polished experiences for a complex CPG operations platform, partnering closely with product, engineering, and customers. The role requires 3–5 years spanning product design and front-end engineering, strong product thinking, and comfort with AI-assisted development tools.
Bland AI
San Francisco, CA
Own the interaction design, visual direction, and production design system for an AI voice-agent dashboard. The role requires 4+ years shipping web products, strong B2B SaaS experience, a proven production design system, and comfort implementing frontend polish with AI coding tools.