AI Conversation Designer
Design, optimize, and manage conversational AI agents across modalities, owning the full lifecycle from prompt engineering to deployment and performance tuning. Requires 3-5 years of hands-on experience with conversational AI platforms and strong analytical skills.
About the job
What you’ll do
- Lead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
- Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
- Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
- Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
- Develop and maintain comprehensive documentation for AI agent workflows and processes.
- Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.
- Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
- Lead special projects as required to support evolving AI capabilities and business needs.
What you bring
- 3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
- Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
- Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
- Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
- Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
- Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
- Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
What We Offer
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Skills
Conversational AI, Prompt Engineering, Nlu, NLP, Chatbot Administration, Conversation Design, Intent Mapping, Utterance Training, Analytics, Cross-Functional Collaboration
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