Senior Strategic Account Executive

Responsibilities

• Service the fastest-growing customers in the region.
• Grow revenue and gross profit share of wallet within a key account list.
• Open opportunities to purchase Twilio products and services, including voice, messaging, email, contact center, and account security software.
• Maintain high levels of customer satisfaction.
• Create pricing proposals, negotiate terms, and manage the contract process.
• Sell solutions to technical and business audiences.
• Build trust and mutual respect with technical customers and peers.
• Communicate complex contractual, technical, and financial details clearly.
• Balance competing priorities and manage multiple projects and deals simultaneously.
• Travel approximately 25% to connect with customers and colleagues in person.

Required Qualifications

• 6+ years of account management or sales experience selling and closing complex technical solutions to a large customer base.
• Experience managing accounts ranging from large multinational enterprise customers to SMBs.
• Consistent success achieving sales quotas.
• Account management experience with cross-selling and upselling solutions within a mature customer base.
• Understanding of financial reporting for direct customers, including revenue and gross profit tracking and risk and opportunity management.
• Fluency in French.

Desired Qualifications

• Experience selling to both business and technical audiences.
• Experience in the communications market, including messaging, voice calling, email, or account security verification.
• Experience in a traditional telecommunications environment or business.

Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare.
• Retirement savings program.