Senior / Staff Product Designer - Provider

Responsibilities

• Own the provider product experience end to end, from problem framing through launch and iteration.
• Serve as the primary design voice on the team and shape product scope and priorities.
• Prototype and test ideas quickly with Claude Code, Cursor, or another AI tool.
• Design workflows for credentialing, scheduling, clinical documentation, and billing that are fast, reliable, and easy to use.
• Run experiments with clear success metrics, including task completion, error rates, and provider satisfaction.
• Contribute to Helix, the design system, and share AI prompts and patterns with the broader design team.
• At the Staff level, lead 0→1 and at-scale work, design AI-native provider experiences, mentor designers, raise the craft bar, and influence provider roadmap decisions.

Requirements

• Senior: 5+ years of product design experience and a portfolio demonstrating strong craft, structured thinking, and measurable business impact.
• Staff: 8+ years of product design experience and a portfolio demonstrating exceptional craft, systems thinking, and measurable business impact.
• Experience designing B2B or professional tools for expert users who value efficiency and reliability.
• Ability to simplify complex, state-heavy problems into coherent experiences.
• Product strategy instincts and the ability to shape what to build from customer insight.
• Experience running multi-sprint experiments against real metrics.
• Fluency with AI prototyping tools as a core part of the design practice.
• For Staff roles: experience with 0→1 product work, agentic or AI-powered workflows, and mentoring or elevating other designers.
• Motivation to improve access to affordable mental healthcare.

Compensation & Benefits

• Senior expected base pay: $180,000–$225,000.
• Staff expected base pay: $212,000–$265,000.
• Potential equity grant depending on position and level.
• Medical, dental, and vision coverage.
• HSA/FSA.
• 401(k).
• Work-from-home stipend.
• Therapy reimbursement.
• 16-week parental leave for eligible employees.
• Carrot Fertility annual reimbursement and membership.
• 13 paid holidays and a holiday break between December 25 and December 31.
• Flexible PTO.
• Employee Assistance Program.
• Training and professional development.