Senior / Staff Product Designer - Patient

Responsibilities

• Own the patient product experience end to end, from problem framing through launch and iteration.
• Serve as the primary design voice on the team and shape product scope and priority with product managers and engineers.
• Design experiences for finding a provider, understanding insurance benefits, booking appointments, and staying engaged in care.
• Prototype and test ideas quickly with Claude Code, Cursor, or another AI tool.
• Run experiments with clear success metrics, including conversion, retention, and task completion.
• Contribute to the Helix design system and share AI prompts and patterns with the broader design team.
• At the Staff level, lead both 0→1 and at-scale work, design AI-native patient experiences, mentor designers, raise the craft bar, and influence the patient roadmap through research and storytelling.

Requirements

• Senior: 5+ years of product design experience and a portfolio demonstrating strong craft, structured thinking, and measurable business impact.
• Staff: 8+ years of product design experience and a portfolio demonstrating exceptional craft, systems thinking, and measurable business impact.
• Experience designing consumer- or patient-facing products where experience quality affects access to care.
• Ability to simplify complex, state-heavy problems into coherent experiences.
• Product strategy instincts and the ability to shape roadmaps from customer insight.
• Experience running multi-sprint experiments against real metrics.
• Fluency with AI prototyping tools as a core part of the design practice.
• Staff candidates should have real 0→1 experience, experience designing agentic or AI-powered workflows, and experience elevating other designers through mentorship or critique.
• Motivation to improve access to affordable mental healthcare.

Compensation & Benefits

• Senior base pay: $180,000–$225,000.
• Staff base pay: $212,000–$265,000.
• Potential equity grant, depending on position and level.
• Medical, dental, and vision coverage.
• HSA/FSA.
• 401(k).
• Work-from-home stipend.
• Therapy reimbursement.
• 16-week parental leave for eligible employees.
• Carrot Fertility annual reimbursement and membership.
• 13 paid holidays and a holiday break between December 25 and December 31.
• Flexible PTO.
• Employee Assistance Program.
• Training and professional development.